Backdrop of the firm:
The company which i will be setting up a system to get is Al-Hidaayah bookstore. The corporation is part owned by three friends, they at first set the shop up a mile in the future but conditions changed and so they shifted further up. They are well-established amongst the Muslim community and give a great deal of help to the community and also running the shop. They are really based in Liverpool on Oldbury road, B10. The ground ground of the shop is designed as a retail outlet pertaining to books, tags and videos all of Islamic criteria. Beyond the shop floor is the large warehouse, also you will find the recording facility for the cassette tapes and videos, there is also a content room for preparing and sending orders, however they can be a company that not only sells books although also posts them, they can be professionals in Islamic catalogs, tapes and CDs. Within the 2nd floors the three siblings each have their own duties. Khadim manages the share and transport, Naeem handles books and publishing and Saeed manages the Hajj & Umroh tours and the general jogging of the store. Al-Hidaayah has been set up as 1993, they may have currently two branches about the UK, in Bradford and one in Luton. I are working with the Birmingham department. They not simply sell selling but likewise sell through mail order via fax machine and telephone. You will find three shop floor staff as well as 3 office administration partners.
The place of the
shop is on the map
on the right.
The talk about is-
436 Coventry Highway
Identification of Problem:
The problem within the company is that they might not have an automated buy processing program or share control program, it is all currently done on a newspaper basis. Such as if a buyer phones into order some books, the order is definitely written down on paper and filed aside. There is no automatic system exactly where they are kept within a laptop database. There is no calculated procedure for mail orders, they are really carried out whenever you want. These orders need to be registered, printed and processed and after that sent to the client. This can be irritating when attempting to find orders so when processing these people manually. With all the paper basis customer purchases are occasionally missing or misplaced or unintentionally destroyed, there is absolutely no record with the orders in case there is customer enquiry to check if the order will be processed. As well the inventory control strategy is a manual processing system also carried out on a daily news basis. In my opinion I can produce an automated order processing system and stock control system that will not simply speed up the processing system but end up being less time eating for the staff.
End User requirements:
Product is easy to use
System does their job successfully
Speed up period it takes to process an order
Discover customer purchases quickly
Reduce space taken by filing cabinets
Create information on inventory and sales
Create inquiries on top selling books and poor advertising
1 . Customer order
installment payments on your Stock Evaluation
3. Fresh customer
Enter customer details into client file/ generate new document
Find customer order
Process credit card details/ clear cheque/ cash nota order
Written upon paper Stored on paper record in cabinetFile located in cabinet
All data are trapped in filing cupboard on paper
Inventory files in cabinet
Share history my spouse and i. e. ideal sellers, poor sellers, low stock, etc .
Crafted down on paperStored on paper document in cabinetFile located in case
Customer details viewed in writing file
Buy packed and sent off
Stock went back
Mail order stock
Look for low inventory
Check what stock has become sold
Check for lacking stock
Credit Card Details/ Cheque/ postal buy
Every files happen to be stored in filing cabinet in writing
Written upon paperStored in writing file in cabinetFile located in cabinet
Mail order stock
Count number stock
Check for low share
Check what stock has been sold
Check for absent stock
Share files in cabinet
Stock history my spouse and i. e. finest sellers, poor sellers, low stock, and so forth
All documents are stored in filing case on paper
Inputs, processing and output requirments:
Customer data file
Customer buy file
Product sales file
Buyer joins membership rights
Edit client details
Place an order
Cancel an buy
Edit stock prices
Delete unecessary data files
Graphs/charts upon best sellers
Graphs/charts in poor retailers
Graphs/charts in popular buyers
Customer particulars from affiliate ID number
Stock information from share ID quantity
Interview with end user:
How is info currently stored or kept?
We store information on paper. When customers phone in order we write the order down on paper and then document it away in a processing cabinet. Most ou information is placed on paper in filing cabinets.
Which kind of information do you store inside the filing cabnets?
We retail outlet customer information, such as term, address, consumer ID, etc . aswell while customer oreder details just like ordr ID, date of order, all of us also store information on all of our stock consisting of stock ID, stock subject, price and quantity outstanding. We likewise store information about the bestselling books and poor selling books. We would also like to maintain information on each of our most well-known customers but am not able due to the time consumtion of looking through all our buyers files!
Could you please identify the proces of customer ordering?
A buyer phones the shop. Our sales helper, Jaffar, answers. The customer comes up if there is a customer ID or are a brand new customer. If they are a new client then a great ID is done for them, if they happen to be an existing client then their particular customer ID is taken down along with their purchase. The purchase is handed onto the other product sales assistant who also deals with customer orders. He processes the order provides it and posts it then he data files the order away under the customer IDs file. This kind of whole method can take regarding 4-5 several hours depending on the volume of customer instructions and other remaining tasks to be done in the shop. The orders are generally posted each night but occasionally are posted the next day due to busy agendas the previous working day.
How long do you keep information on customers?
Wellwe keep it for as long as it truly is needed, I mean its always in our processing cabinet except if we get a client who requests to opt out as they do not wish to recive news words and special deals through the post. When we remove a customers details all of us only maneuver them to another filing case where older members documents are stored. We do not totally get rid of their details we all just stop sending them information throughout the post. If perhaps they ask for their information to be taken off our files then we will comply with their wishes and ruin their info.
How important happen to be customer buy histories?
They may be very important, mainly because in certain situations where a great ordewr does not reach a buyer within 7 working days we need to check the records to find out whether it had been dipatched or perhaps not. If it was dispatched then we now have a contact information for all the orders as they are always directed through registered delivery. These kinds of histories are very important for us to give great purchaser assistance.
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