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Decision Making

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As the owner of a small supermarket, it has arrive to my attention that current business has been slow, and therefore, requires me to leave go two employees of my total staff of 4. By trimming my staff by 50 percent, this means that I would personally take on extra hours, as would one more employee that I feel can handle the work-load, and can be trusted in dealing with the extra hours per week.

In order to decide on which will employee My spouse and i decide to continue on, I need to ponder the different factors that besides including the character of the individual, involve past operate history, reliability, customer service and their individual needs. Using these standards, I can develop scenarios, and alternative scenarios to make a decision that I observe as being the total certainty to my issue. By using certain decision making tools, such as Ruse and the Geradlinig method, I am able to assess every of my employees and come up with the possible solution.

Each staff is currently paid the same a week, but will expect a pay rise while using increase of hours. To be able to assess which person will be more suitable for the pay-rise I can perform one of two points: I can ask them what they hope to acquire, and foundation my decision on this aspect alone, or I can measure the other factors (need, customer service and work history) and produce what can be an acceptable spend rise and give this to my personal applicant.

Without having assessed these other factors in making my own decision, I actually face an ill-structured issue. I for that reason need to assess these elements in order to have all the information required to base my own final decision. I will approach this in one of two ways.

Firstly, I can be up-front with my personnel and create that I will have to let a pair of them get. This gives all of them the opportunity of’re-interviewing’ for the positioning and produces a competitive ambiance for the position. This could be advantageous as I will be able to see how every one of them works pressurized, as well as how committed they are really to the job. On the other hand, this may also cause friction at the job, as well as sabotaging of other employees as a result of competitive characteristics of competing for a job.

Alternatively, I am unable to tell my own employees till I have evaluated them inside the work-place and researched their particular current requires, future needs and overall customer service. Of my three employees, you are a current student, one performs part-time while her youngsters are at school, and

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Topic: Customer service, Decision making,

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